Responsible gambling at Fortunica

We treat gambling as enjoyable and controlled entertainment. Our responsible-gaming framework is designed to prevent problematic behaviour and support informed choices, with age verification and the protection of minors as part of that approach.
Controlled play starts with noticing changes in a session, in spending patterns or in the way gambling fits into everyday life. Our responsible-gaming framework includes account activity limits.
An activity limit is part of the account setting, rather than a substitute for reflection. A player who notices a change in funding or repeated concern about a session has a clear reason to use that setting and to step back from play. Our policy links this practical control to informed choices.

Signs that deserve a pause

These signs are not a verdict on a player. They are practical moments to slow down and look at what has changed: a funding source, the frequency of distress-related contact, or the feeling that play has stopped being controlled. Each calls for a different first action, so the table separates an account setting, a support route and a review of the limits already in place.

Sign	First step	Why it matters
Changed funding sources	Set an account activity limit	Our framework monitors funding-source changes
Frequent distress contacts	Pause and use a support route	We monitor repeated contacts about financial or gaming distress
Play no longer feels controlled	Review activity limits	Controlled entertainment depends on informed choices

Getting help in Australia

Gambling Help Online is a help line in Australia. The telephone number is 1800 858 858. It is a contact outside the account setting itself when a player wants to pause and consider their next step.
The number sits alongside the account controls we provide, rather than replacing a player’s own decision to set a limit or take a break.
Our responsible-gaming approach also places protection of minors alongside adult account access. We accept players aged 18 or over, and age verification supports that boundary.

Our role in controlled play

We keep practical account controls separate from the chance element of a game: outcomes are determined by a random number generator.

Account activity limits are available in the Responsible Gambling section.
The same activity-limit route is available through Live Support.
After account deactivation, the account relationship ends for login, new-account opening and withdrawals.

These controls give an adult player distinct account actions while the random number generator determines game outcomes. A limit changes the way an account is managed; it does not change the result of an individual game. Deactivation is a separate account decision with its own stated consequences, which is why it belongs alongside the two available limit-setting routes rather than inside the table of warning signs.