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Player Data, Cookies and Privacy at Fortunica
We handle information connected with account use, communications, game activity and payments so that our services function, remain secure and respond to player requests. We use SSL encryption for information transmission and a secure payment gateway for payment operations.
Automatically generated information also helps us maintain functionality, tailor the service to a device and understand how features are used. This policy explains the main data categories and the choices available to players.
Information we collect
| Data type | Examples | Recorded information |
|---|---|---|
| Contact data | Name, email, phone, postal address and communications | Support-call history may also be included |
| Account data | Username, birth date, activated coupons and additional account details | Skype account and further account data may be included |
| Play and payment data | Games played, bet outcomes, deposit or withdrawal history and last card digits | Deposit and withdrawal history may be stored with limited payment details |
Cookies and automatic information
We use cookies and automatic information to support security, functionality, device tailoring and analytics.
- Cookies help the website function and can preserve settings such as a saved language choice.
- Automatic data can include time spent, clicked internal links, IP address and browser user-agent information.
- We use Cloudflare services for web optimisation and security, Google Analytics for audience measurement and Hotjar for understanding user experience.
Disabling or deleting cookies may prevent access to some areas or features, including login or saved-language choices. Our Cookie Policy gives fuller guidance on cookie controls.
Your data choices
Players have routes for data-rights requests through the registered address, the listed data-protection email or some website functions.
- Send a privacy request for questions about personal information held in the account relationship.
- Available website functions can be used where they apply to the request.
- Choose the registered contact routes when a request needs formal handling.
How we use information
Account and support activity
Our privacy framework covers processing connected with use of the website and communication with administration. We store account-holder data for six years after account closure and contract termination.
Games, payments and security
Games-played, bet-outcome and payment-history information are among the data categories we may record. A secure payment gateway handles payment operations, and SSL encryption protects information during transmission.
Device experience and analysis
We use cookie and automatic information to tailor the website to device settings, test new functions and features, and understand audience and user-experience patterns.
Last updated: 05 November 2025